Cancellation & Rescheduling Policy

✅ Booking Agreement Notice

At checkout, you may be asked to confirm that you have read and agree to this policy (for example via a required checkbox in Acuity). If there is a conflict between your booking confirmation and this page, the booking confirmation controls for that appointment.

🔑 Key Definitions

• Scheduled start time: The beginning of your confirmed appointment window
• Dispatch: We have begun travel, coordination, printing, submission, routing, or on-site preparations for your service
• No-show: You/your contact are unavailable within 10 minutes of scheduled arrival time, or required access/documentation isn't provided
• Business hours: Monday–Friday 8 AM–6 PM; after-hours services may incur additional fees

⚠️ Specific Notary Scenarios

Hospital/Senior Living Facility Notarizations:

Cancellations within 2 hours of scheduled time require full payment due to facility coordination requirements and potential medication/capacity timing constraints. Rescheduling within 24 hours is permitted at no additional charge if the signer remains available.

Loan Signings (Real Estate Closings):

Cancellations within 24 hours require $75 cancellation fee due to document review, printing costs (often 100–200 pages), and title company coordination. Cancellations with 24–48 hours notice incur $50 fee. Cancellations 48+ hours in advance: no fee. Cancellation fees apply per loan signing appointment.

I-9 Employment Verifications:

Cancellations within 90 minutes follow the standard policy. However, if an employer has coordinated multiple employees for batch processing, 24-hour notice is required to avoid a $50 coordination fee.

After-Hours/Emergency Notarizations:

Evening (6 PM–10 PM), weekend, or holiday appointments require minimum 24-hour cancellation notice to avoid full after-hours premium charges due to schedule disruption and premium staffing costs.

⚠️ Specific Inspection Scenarios

Auto Collateral Inspections (Credit Unions/Lenders):

Cancellations with less than 4 hours notice require full payment due to borrower coordination requirements. If the borrower is unavailable or the vehicle is not accessible at the scheduled time, a $50 trip charge applies plus the re-inspection fee for rescheduling.

Property Inspections (REO, Occupancy Verification, Vacant Property Monitoring):

Cancellations follow the standard 2-hour policy. However, if property access requires lockbox codes, key pickup, or third-party coordination that has already occurred, a $35 coordination fee is non-refundable.

Business Verification Inspections (SV0001/SV0002):

Cancellations within 24 hours of scheduled inspection require minimum 50% payment due to business-hours-only availability and owner scheduling constraints. Same-day cancellations: full payment retained.

Construction Draw Inspections:

Cancellations within 24 hours require full payment due to contractor coordination, milestone documentation preparation, and reporting timelines. Rescheduling within 48 hours is permitted at no additional charge if the contractor remains on-site.

Recurring Monitoring Services:

Individual inspection cancellations within a recurring service agreement follow the standard 2-hour policy. However, canceling the entire recurring agreement requires 30-day written notice to avoid charges for the following month's scheduled inspections.

⚠️ Specific Courier Scenarios

Same-Day Delivery:

Cancellations after the courier is en route to the pickup location may incur the full delivery charge due to immediate resource allocation and routing commitments.

Express Delivery (Under 2 Hours):

Cancellations within 30 minutes of the requested pickup time are typically non-refundable due to express routing requirements and priority scheduling displacement of other deliveries.

Rush Delivery (1-Hour Service):

Rush deliveries are typically non-refundable once confirmed due to immediate dispatch and premium resource allocation.

Medical Courier Services:

Medical specimen or confidential document deliveries may require minimum 2-hour cancellation notice due to chain-of-custody and specialized handling requirements. Cancellations with less notice may retain a portion of the delivery fee.

Legal Document Courier (Court Filings):

Court filing deadlines create time-sensitive commitments. Cancellations close to a filing deadline may be non-refundable.

Long-Haul Corridor Deliveries (Las Vegas → Los Angeles / Phoenix):

Interstate corridor deliveries require 24-hour cancellation notice to avoid full payment retention. Cancellations with 24–48 hours notice may retain a portion of the fee; cancellations with 48+ hours notice may be subject to an administrative fee.

⚠️ Client-Side Emergencies

If you experience a genuine emergency (medical emergency, family crisis, sudden hospitalization, death in family), please contact us immediately at (702) 748-7444.

We evaluate emergency cancellations case-by-case. Documentation may be requested for refund consideration.

Emergency cancellations may result in:

• Full refund of prepayment (minus non-refundable costs already incurred)
• Free rescheduling when circumstances allow
• Waiver of standard cancellation fees

⚠️ Payment Processing Fees

Payment processing fees may be non-refundable when refunds are issued. These fees are retained by payment processors, not Lake Mead Mobile Notary.

To minimize fees, consider Zelle, Venmo, or cash when available.

⚠️ Limitation of Liability

Lake Mead Mobile Notary's liability for cancellation-related disputes is limited to:

• Maximum liability: Refund of prepaid service fees (no consequential damages)
• No liability for indirect losses: Not responsible for missed deadlines, lost opportunities, or business losses resulting from service cancellations
• Client responsibility: Maintain backup plans for time-sensitive services (e.g., court deadlines, closing dates)

For time-sensitive services, we recommend booking with advance notice and confirming details in writing.